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Our COMMITMENT to YOUR PRIVACY

Protecting consumer privacy is very important to us. We make our Online Privacy Statement available in order to inform you about our collection and use of personal information so that you can make informed choices about how your own information is collected and used. This Online Privacy Statement reflects our policies covering personal information collected at this website on or after the time of its publication to our site.

Our policy came be summed up in this way:
We do not use personal information in any manner beyond what is necessary conduct our transaction with you. This means that we do not collect nor do we disclose any information about our customers or our exchanges with them.

Owing to the vagaries of commerce, it may at some point become necessary to alter this statement. It might be required by our desire to offer certain products or services or in order for us to abide by some local law or regulation. Therefore, we must reserve the right to amend or modify this statement from time to time. We urge you then, to review this statement whenever you visit in order to obtain the most current statement.

If you have any questions or comments about our policy, please address them to:

service@sunyasi.com



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RETURNS and REPLACEMENTS

Authorization must be given to return a defective item for credit or replacement. To obtain an authorization, please email us within 45 days of receiving your purchase. We will then issue you an RMA (return merchandise authorization).

Non-defective merchandise returns will require a 10% restocking fee (minimum $5), and must also be returned within 45 days of purchase.

Shipping will NOT be refunded on non-defective merchandise returns.

Returning merchandise without an RMA, such as, for example, refusing delivery of a shipped order, will reverse the transaction less the shipping charges and a restocking fee amounting to 20% of the total cost of the goods.

CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return acceptance.

a. Merchandise must be in its original minimum inner pack quantity. Broken quantity inner packs are not returnable.

b. Sample items are not returnable.

c. Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.

Returns that do not meet the conditions described in this return policy will be returned to you and you will be charged the return shipment costs.

ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.

ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact us within 30 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.

Please address all return replacement correspondence to:

service@sunyasi.com
Last Updated: 31 Oct 2005 20:48:03 PST home  |  about  |  terms  |  contact
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